2 Jobs found

DIRECTLY SUPERVISE ALL FRONT OFFICE PERSONNEL AND ENSURE PROPER COMPLETION OF ALL FRONT OFFICE DUTIES.  DIRECT AND COORDINATE THE ACTIVITIES OF THE FRONT DESK, RESERVATIONS, GUEST SERVICES, AND MAINTENANCE UPDATES. ENSURING THE FRONT DESK PROVIDES A PROFESSIONAL AND FRIENDLY SERVICE FOR GUESTS BY CREATING A PLEASANT EXPERIENCE FOR GUESTS TO ENSURE THEIR RETURN, BY APPLYING S.O.L & COMPANY POLICIES. DEALING WITH GUESTS' COMPLAINTS. OPERATES ALL ASPECTS OF THE FRONT OFFICE COMPUTER SYSTEM, INCLUDING SOFTWARE MAINTENANCE, REPORT GENERATION AND ANALYSIS, AND SIMPLE CONFIGURATION CHANGES. , A HIGHLY ORGANIZED, AND CUSTOMER-ORIENTED PROFESSIONAL WITH EXPERIENCE IN MANAGING FRONT OFFICE OPERATIONS . THE CANDIDATE EXCELS IN OVERSEEING THE DAILY OPERATIONS OF THE FRONT DESK, ENSURING SMOOTH AND EF...

HANDLE INCOMING RESERVATION INQUIRIES  ACCURATELY INPUT RESERVATION DETAILS INTO THE HOTEL’S RESERVATION SYSTEM ASSIST GUESTS WITH INQUIRIES, REQUESTS, OR CHANGES TO EXISTING RESERVATIONS, INCLUDING MODIFICATIONS TO BOOKING DATES, ROOM TYPES, OR SPECIAL ACCOMMODATIONS, AND PROVIDE SOLUTIONS TO ENSURE GUEST SATISFACTION AND RETENTION. PROMOTE HOTEL SERVICES, AMENITIES, AND PACKAGES TO GUESTS DURING THE RESERVATION PROCESS, IDENTIFYING OPPORTUNITIES FOR UPSELLING OR CROSS-SELLING TO ENHANCE THE GUEST EXPERIENCE AND MAXIMIZE REVENUE FOR THE HOTEL. ADDRESS GUEST CONCERNS OR ISSUES RELATED TO RESERVATIONS, AND WORK WITH RELEVANT DEPARTMENTS TO RESOLVE PROBLEMS PROMPTLY AND SATISFACTORILY.  , A HIGHLY ORGANIZED AND CUSTOMER-FOCUSED INDIVIDUAL WITH EXPERIENCE IN MANAGING RESERVATIONS, HANDLING CU...